According to an article I read on ABCNews titled “Facebook’s mounting customer service crisis” things are getting out of hand with their customer service. There was an ongoing issue with people not being able log into their accounts (I’m glad it wasn’t me) and it sort of got out of control. That’s what happens when you turn people into social networking junkie!
But on a serious note, I understand how frustrating that could have been for the Facebook users. Now personally it wouldn’t have been serious enough for me to bite somebody’s head off, but I would have been a little frustrated. The problem that I have with this is the fact that Facebook’s customer service made a promise that it was a technical issue and it would be fixed within 24 hours. Now I have worked in customer service before and the one thing that you don’t do is promise customers that you cannot materialize. If you really don’t know when the problem is going to be fixed, giving a time frame is the worst that you can do because unhappy customers will definitely hold you to it.
And not only that but, in the eyes of the customer Facebook committed two strikes. Strike one was the fact that they could not log into their accounts and strike two is that they didn’t follow through on their promise. In my opinion, better damage control could have been done on Facebook’s part but I think the customers when a little overboard. I mean seriously, is it going to kill you if you can’t talk to your friends for a couple of days. And most people that have friends on Facebook also have their phone number stored in their phone – so would it hurt to just pick up a phone and call?
Oh yeah, it gets better…
Someone even threatened a class action lawsuit. Are you serious! You are going to sue Facebook because you cannot log into your account. And mind you this is a free social network we are talking about. I guess they would sue for pain and suffering too, huh? Get the heck out of here!
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Who am I? I am a very determined young entrepreneur that is destined for greatness. I am a Business Owner, Virtual Assistant, Graphic Designer, Blogger, Infopreneur, Twitter Addict, Social Networking Junkie, Soft-Hearted Sap that likes to help whenever possible. Although I am about my business, I have a great sense of humor and have no interest in judging you! 
