Facebook’s Customer Service is in an Uproar!
According to an article I read on ABCNews titled “Facebook’s mounting customer service crisis” things are getting out of hand with their customer service. There was an ongoing issue with people not being able log into their accounts (I’m glad it wasn’t me) and it sort of got out of control. That’s what happens when you turn people into social networking junkie!
But on a serious note, I understand how frustrating that could have been for the Facebook users. Now personally it wouldn’t have been serious enough for me to bite somebody’s head off, but I would have been a little frustrated. The problem that I have with this is the fact that Facebook’s customer service made a promise that it was a technical issue and it would be fixed within 24 hours. Now I have worked in customer service before and the one thing that you don’t do is promise customers that you cannot materialize. If you really don’t know when the problem is going to be fixed, giving a time frame is the worst that you can do because unhappy customers will definitely hold you to it.
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